Customer Service: A Practical Approach
Type
Book
Authors
ISBN 10
1292040351
ISBN 13
9781292040356
Category
Hospitality
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Publication Year
2013
Publisher
Description
The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. - from Amzon
Number of Copies
5
